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Licensing & Maintenance Terms

According to the HelpSmith EULA, you should purchase the number of licenses corresponding to the number of computers on which you want to install and use HelpSmith (for per seat licenses), or to the number of users (for floating licenses).

The license cost is a one-time fee, which means that there is NO limitation on how long you can use a purchased license with the appropriate HelpSmith version (for example, HelpSmith 10.x).

Also, we provide free technical support, so if you have questions while using HelpSmith, you can always contact us by submitting a ticket.

Upgrades to a Newer HelpSmith version

If you are a registered HelpSmith user, you are entitled to:

• Upgrade to newer minor versions (e.g. from HelpSmith 10.1 to HelpSmith 10.x) free of charge.
• Upgrade to a newer major version (e.g. HelpSmith 10.x to HelpSmith 11.x) for free within the period of one year since your order date.
• If the period of one year since your order date has expired and there is a new major version available, you can place an upgrade order at a special price.

For more details, you can also visit our Ordering & Licensing FAQ.

Buy via a Reseller in your Country

You have the option of ordering our products via a reseller in your country, or directly from our Web site by using the above form. In either case, you can be sure of speedy delivery and great technical support.

You can purchase our products through any reseller that your company may have an exclusive procurement contract with, even if that reseller is not found in the list.